NetGuard Technologies, LLC – Refund Policy

1. General Policy

All sales and service payments are final once a work agreement or service authorization is signed.

Payment signifies that the customer has approved the proposed work, materials, and associated costs.

Because our services and equipment involve custom ordering, configuration, and installation, refunds are generally not available once work has begun or materials have been purchased.

2. Refund Eligibility

A refund may only be issued in cases where NetGuard Technologies, LLC is unable to complete the contracted service due to issues on our end, such as:

Scheduling or staffing errors that prevent project completion.

Supply or vendor issues that result in undeliverable equipment with no suitable replacement.

Technical faults directly caused by our team that cannot be reasonably resolved.

In such cases, refunds will be limited to the portion of the service or product not delivered.

3. Non-Refundable Circumstances

Refunds will not be provided for:

Completed installations or delivered equipment.

Change-of-mind, dissatisfaction with equipment selected after approval, or third-party issues (e.g., internet provider performance).

Custom-ordered materials, licenses, or software are once purchased on your behalf.

Work is delayed due to customer scheduling, access restrictions, or incomplete site readiness.

4. Deposits and Final Payments

Deposits are non-refundable once materials are ordered or work has begun.

Final payment is due upon job completion and customer acknowledgment of satisfactory installation.

By signing the work agreement, the customer confirms understanding that all payments are final except under the refund conditions stated above.

5. Contact

If you believe a refund is warranted under the conditions outlined above, please contact us in writing:

NetGuard Technologies, LLC

📧 support@netguardtechnologies.tech

📞 (989) 301-1293

🌐 https://netguardtechnologies.tech/